Shipping and Payment
Shipping:
We deliver the purchased goods to the customers' addresses using the courier transport company Dachser. Delivery time of goods is subject to availability. If you have an ordered product that you have in stock, ship it ten times a day when the order is closed. Delivery later on carrier speed and season.
Wholesale shipping:
| Transport parameters | Dachser | GLS |
| E-mail acquisition (from Benlemi) regarding dispatch | YES | YES |
| E-mail acquisition (from carrier) that order has been accepted | YES (to the customer) | YES (to the distributor) |
| E-mail acquisition (from carrier) on the day of delivery | YES (to the customer) | YES (to the distributor) |
| SMS acquisition (from carrier) on the day of delivery | NO | YES (to the customer) |
| Contact for carrier | YES | YES |
| Acquisition call (from carrier) on the day of delivery | YES (to the customer) | NO |
| Postponement of delivery to another day | YES | Only by previous agreement with the courier |
| Re-delivery | YES | NO |
| Distribution points | NO | YES |
| Quality of delivery | Premium | Standard |
| Benefits | Dachser | GLS |
| Acquisition call to the customer | Price | |
| Multiple acquisition | Distribution points |
Payment:
We provide our customers with 3 payment options. We currently offer the option of paying for purchased goods by bank transfer and through the GoPay and PayPal payment gateways. An amount of € 2 is charged for the payment option through the PayPal gateway.